Appointment Day Guidelines

We are so excited to see you at your upcoming appointment!  We will continue to do everything we can to keep you and our staff safe. We greatly appreciate your support, understanding and compliance.

  • If you are experiencing any symptoms at all including but not limited to the following, please call us 24 hours in advance of your appointment to reschedule. 608-240-0088
    • Chills or Repeated Shaking with Chills
    • Muscle Pain
    • Headache
    • Sore Throat
    • New loss of taste or smell
    • Fever
    • Cough
    • Shortness of breath or difficulty breathing
    • Nausea and diarrhea
    • New onset of nasal congestion
    • Flu-like symptoms
  • Our doors are open! We do have a waiting area in Radiance. If you are comfortable, you are welcome to come inside to check-in and wait for your clinician.  If you are not comfortable and would prefer to wait in your vehicle, please park and text 608-240-0088 that you have arrived.  When we are able to room you, we will call/text you back asking you to come to our front entrance.
  • Please come alone to your appointment unless you need assistance due to a disability.  Children will not be allowed in the clinic for appointments. Exceptions can be made but please call in advance so we can evaluate our appointment flow for the safest experience. 608-240-0088
  • All guests arriving at Radiance should continue to wear a mask when in common areas (waiting area, bathrooms, etc). You may remove your mask while in the treatment room. Please bring an additional clean mask with you to wear after your procedure unless you do not need to take your mask off during your procedure (ie: upper face Botox).
  • Once inside the door, we ask that you apply provided hand sanitizer to your hands (this is a special sanitizer that lasts up to 6 hours even after hand washing).
  • After your treatment, we will do payment in the room as a contact free transaction and can offer an email receipt if you’d like one.
  • If you are needing product(s), we would love to grab those for you! Just let us know & we will secure those for you before you leave.
  • If you are having certain services such as lip injections, we may ask you to swish with Antiseptic Listerine for 30 seconds.  Click here for the medical abstract.
  • We are sorry for the inconvenience but we will not be able to have squeeze balls or squeeze pillows available for the time being. We will also not be able to provide you with ice post treatment or offer makeup touch-ups until further notice. We will not be using the facial cleaning device for our exfoliation appointments for the time being.
  • We ask that you please notify the office at 608-240-0088 if you come down with Covid-19 or Covid type symptoms, have been exposed or tested positive, within 14 days after your treatment so we can take extra precautions in our clinic.
  • Here are the additional measures Radiance will continue doing (in addition to our normal OSHA guided sanitation protocols) to ensure a safe and pleasant experience for all:
    • Clinicians will continue to wear masks and shields as they are performing medical treatments.
    • We will continue to thoroughly disinfect rooms between each client.
    • We will be taking credit card payments in the treatment room to avoid additional surfaces being touched.
    • Radiance has added a new Ion filtration system to our HVAC system- this is a special filter that attacks virus, mold and bacteria. The Ions given out, steal away the hydrogen from the pathogens, leaving them to die and leaving the clinic with clean and healthy air. Click here to learn more of how this works. This specific system also underwent a study proving neutralization began immediately & that up to 99.4% of the Covid-19 virus was inactivated within 30 minutes! Read more about the study here.
    • We have added Bio-Protect hand sanitizer throughout the clinic for use to staff & clients. Again, this is a special sanitizer that lasts up to 6 hours even after hand washing.
    • We have also had the Bio-Protect company apply a spray solution to all surfaces at Radiance. This product stays on surfaces for up to 6 months and kills bacteria, fungi, algae, protozoans, viruses and microorganisms. We will continue to have this applied for your continued protection along with our normal cleaning protocols. See this great video that explains more of how this product works:

We are here to still provide you with an excellent experience, superior results, while doing everything possible to assure our clients and staff remain healthy. Thank you for your understanding and compliance. Text us at 608-240-0088 with questions. We can’t wait to see you!!

Contact Us

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Contact Us

Radiance Skin Therapy & Laser Center

2501 W Beltline Hwy, Ste 101,
Madison WI 53713
PHONE: 608-240-0088